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Website Privacy Policy

Hockey Canada has contracted Elastic Path Services Inc. ("EP") as its online store solution provider to create, manage and operate the Online Store at hockeycanada.ca. Respecting the privacy and confidentiality of your personal information, both Hockey Canada and EP have agreed to abide by the terms of this Privacy Policy.

This Privacy Policy explains how Hockey Canada and EP collect, use and disclose of your personal information that is collected through the Online Store at hockeycanada.ca (the “Website”). The purpose of this Policy is to make visitors to the Website aware of how Hockey Canada and EP protect the privacy and confidentiality of your personal information and describe the circumstances under which Hockey Canada and EP will collect and use your personal information.

Jurisdiction

This terms and conditions under which you use this Website (including as it relates to this privacy policy) are governed by and interpreted solely in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. You are responsible for informing yourself of the laws of the jurisdiction and complying with those laws. Any litigation relating to the terms and conditions of use of this Website (including as it relates to this privacy policy) shall be brought solely within the Province of British Columbia and shall be within the exclusive jurisdiction of the Courts of the Province of British Columbia.

What is personal information?

Personal information is information about an identifiable individual. Personal information includes such details as your name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide Hockey Canada and EP with this information when you shop at the Online Store at hockeycanada.ca. In every case, Hockey Canada and EP adhere to strict guidelines when dealing with your personal information.

What are the purposes for collection, use and disclosure of personal information?

Hockey Canada and EP will collect, use and disclose of your personal information with your knowledge and consent and only for purposes that we have identified prior to or at the time we collect the information. Some of the purposes for which Hockey Canada and EP may collect, use and disclose of your personal information on this Website are:

• To facilitate communication with you
• To process your order of any Hockey Canada merchandise
• To process any of your requests for information
• To grant/enable you to access certain special features or areas of the Website
• To make certain services available to you through the Website
• To administer participation in contests
• To announce special events
• To advise you of changes to this Website

Neither Hockey Canada nor EP will sell, trade, lend or otherwise voluntarily disclose to any third parties any personal information you have provided to us for any purpose not identified under this Privacy Policy. Hockey Canada and EP may share your personal information with third parties to assist us in administering activities on this website, such as: for website administration and maintenance purposes; for administration of contests and data processing; or for otherwise for legitimate and reasonable purposes for which either Hockey Canada or EP have obtained your prior consent. Hockey Canada and EP may also share your information with professional advisors.

In certain circumstances, Hockey Canada or EP may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information, or where either of Hockey Canada or EP have reasonable grounds to believe the information could be used in the investigation of an unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel production of information or to comply with court rules regarding a production of records and information, or to our own legal counsel.

When you provide Hockey Canada or EP with your personal information, such as to facilitate the purchase of Hockey Canada merchandise, you are consenting to the collection, use and disclosure of your personal information for these purposes in accordance with the principles that are outlined in the Privacy Policy.

If you have given us your consent, you may, at any time, withdraw your consent upon giving us reasonable notice.

Use of technology on the website

The website uses cookie technology to make your use of the website more convenient. A cookie is a text file which enables the website to store any information about your activities on the website or the length of your stay. Personal information about your visits to the website is used on an aggregate basis, which means it is used for statistical purposes to assist us in enhancing your online experience, or to evaluate the materials that we may carry on the website.

If you choose to disable cookies associated with the Website, this may affect your use of the Website and your ability to access certain features of the Website.

Unlawful Activities

This website reserves the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on this website and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

E-mail list

The Website may allow you to provide your e-mail address in order for Hockey Canada or EP to send information, updates or promotions regarding the Online Store at hockeycanada.ca. To administer the E-mail List, we will collect your name, e-mail address, geographic location and language of preference for communication.

Links to other sites

This website may contain links to other websites. When you click on of those links, you are contacting another internet resource. Hockey Canada and EP have no responsibility or liability for, or control over those websites, or internet resources or their collection, use and disclosure of your personal information. Please refer to the privacy policy and terms of use contained in any linked site you choose to go to, and familiarize yourself with that website's terms and conditions of use.

How do we protect your personal information?

The Website endeavours to maintain appropriate procedural and technological measures and storage facilities to prevent any unauthorized use or disclosure of your personal information. Hockey Canada and EP exercise care in the secure transmission of your information, however, no transmission of information over the internet is ever one hundred percent secure. We cannot guarantee that information disclosed through the internet cannot be intercepted by third parties. However, Hockey Canada and EP have taken steps that are reasonably available to them to protect any personal information that is provided through this website.

Contacting us about your privacy

If you have any questions, concerns or complaints about privacy at the Online Store at hockeycanada.ca, or if you would like to withdraw your consent for the use of your personal information, or to obtain a copy of our Protection of Personal Information Principles, contact the Hockey Canada Privacy Office at:

Hockey Canada Privacy Office

The Privacy Officer’s identity will be fully disclosed and publicly accessible to Hockey Canada members and the public in general. Hockey Canada’s Privacy Officer, Glen McCurdie, can be reached at gmccurdie@hockeycanada.ca, or by phone at 613-562-5677 x 2314.

This Privacy Policy may be changed from time to time at our sole discretion and without any prior notice. New versions of this Privacy Policy will be posted on this website. Your continued use of this website, subsequent to any changes to the Privacy Policy, will signify that you consent to Hockey Canada and EP's collection, use and disclosure of your personal information in accordance with the revised Privacy Policy.

This version has been in effect since September 2009.

Return and Exchange Policy

Our goal is that you are completely satisfied with your purchase at the Online Store at hockeycanada.ca. Should a product not meet your expectations, please read the following policy.

The Online Store at hockeycanada.ca (the “Website”) accepts returns of new, unopened items sold by www.store.hockeycanada.ca. Full refunds or exchanges will be issued on in-stock items only for items returned within 30 days of delivery. Refunds will be issued within 28 days of receipt of a return; however, this may take longer for customers residing outside North America. All credit card refunds will be placed on the credit card used in purchasing the item(s).

If you would like to return or exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America.) Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca. You will receive a Return Materials Authorization (RMA) number to be included with your return shipment. Please note that we cannot accept items returned without a RMA number.

Please note that returns or exchanges of merchandise purchased at the Online Store at hockeycanada.ca will only be issued through the Hockey Canada Online Store. Returns or exchanges will not be issued through any physical outlet that sells Hockey Canada merchandise. Alternatively, we are unable to accept any returns or exchanges of merchandise purchased at physical locations that sell Hockey Canada products.

Sale Merchandise

Please note that we do not offer price matching or credits for sale products.

Returns and Exchanges

The Online Store at hockeycanada.ca does not accept returns or exchanges on the following items:

• Any merchandise returned 30 days or more after the date of delivery
• Any product missing the serial number or UPC
• Headwear
• Sale merchandise
• Gift certificates
• Pre-sale merchandise (unless otherwise stipulated)
• Items that have been laundered or altered in any way

Exchanges

If you would like to exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.

You will receive a RMA number to include with your item to be exchanged. Please note that exchanges can take three to five business days to process once the item(s) arrive at the warehouse. Once your exchange is processed, you will receive a confirmation e-mail detailing the ship date of your new order.

Returns and Exchanges on Gifts

If you received an item as a gift from the Online Store at hockeycanada.ca and would like to return or exchange it, please contact customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Please note that refunds of gifted merchandise will be issued on the credit card used in purchasing the item(s).

Defective Items and Wrong Items Shipped

Should you receive a defective item, the Online Store at hockeycanada.ca will incur the costs to remedy the issue.

Any defective item(s) may be refunded or exchanged. Please note that all defective items(s) are subject to inspection. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.

Should you receive an item that you did not order, the Online Store at hockeycanada.ca will incur the costs to return the item to our warehouse and ship you the appropriate item. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.

Shipping Locations

The Online Store at hockeycanada.ca currently ships to Canada, the United States and various other countries listed below:

Shipping Methods and Costs

The Online Store at hockeycanada.ca offers several shipping methods. You can see which shipping methods are available in your region during checkout.

Depending on where your order is being shipped, the following methods may be available:

* depending on destination

Shipping Times

Your order can be tracked via our carriers' websites. Note that it may take up to one business day for your information to be posted on the carrier's website.

Delays

The Online Store at hockeycanada.ca does its best to ensure that your order arrives on time; however, delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:

• Delivery is to a PO Box or APO/FPO address.
• Delivery is outside the 48 contiguous United States
• Delivery is outside major city
• Delays due to orders being placed on a Canadian statutory holiday
• Delays due to problems with credit card authorization and verification
• Delays due to weather
• Unforeseen delays by one of our carriers
• Delays to the unavailability of product(s)
• Delays due to customs.

Multiple Shipments

The items in your order may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged. Most packages are traceable via the carriers' websites. For more information, please contact the Online Store at hockeycanada.ca’s customer service team at: 1-877-648-7465 (customers residing within North America) or 001-604-629-3463 (customers residing outside of North America), or e-mail: customerservice@store.hockeycanada.ca.

Customs, Duties and Taxes

Orders shipped to customers outside of Canada may incur additional customs duties, import fees, and/or taxes imposed by the country to which the order is shipped.  Any customs, duties or import fees are the sole responsibility of the recipient.  The Online Store at hockeycanada.ca has no control over these charges and cannot anticipate the amount of such charges.  For more information on customs duties, import fees, and/or taxes, please refer to your country's customs website or local customs office for more information.