- General Questions for the Online Store at hockeycanada.ca
- Shipping
- Payment Options
- Returns and Exchanges
General Questions for the Online Store at hockeycanada.ca
Who operates the Online Store at hockeycanada.ca?
The Online Store at hockeycanada.ca is operated by Elastic Path Services Inc., a Vancouver-based ecommerce company. Elastic Path is responsible for all Online Store at hockeycanada.ca store operations, and works very closely with Hockey Canada to ensure that you receive a fantastic customer experience while shopping with us.
Is the ordering process secure?
YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.
I would like to order an apparel item. How do I know what size to order?
Size charts should be available on each apparel product page. To view the relevant size chart, please click the "Size Chart" link beneath the size drop-down menu. The size chart will then appear in a different window. Sizing may vary depending on the product, so please be sure to reference the size chart for the item you are interested in.
What happens after I place my order?
Upon placing your order, you will receive an order confirmation e-mail with your order information and order number. Your order will be packed by our warehouse and delivered to you as soon as possible. You will then receive a second e-mail notifying you that your order has been shipped. At this point, your credit card will be charged.
For pre-sale merchandise (products that are available at a later date), upon placing your order, you will receive an order confirmation e-mail with your order number and estimated ship date. Your credit card will be charged immediately upon purchase. When the items become available, you will receive a second e-mail notifying you that your order has been shipped. Please note that the Online Store at hockeycanada.ca does not accept any returns or exchanges on pre-sale merchandise, unless it is a defective item. For more information, please see our return policy here.
Return Policy
or Press Esc Key
Return and Exchange Policy
Our goal is that you are completely satisfied with your purchase at the Online Store at hockeycanada.ca. Should a product not meet your expectations, please read the following policy.
The Online Store at hockeycanada.ca (the “Website”) accepts returns of new, unopened items sold by www.store.hockeycanada.ca. Full refunds or exchanges will be issued on in-stock items only for items returned within 30 days of delivery. Refunds will be issued within 28 days of receipt of a return; however, this may take longer for customers residing outside North America. All credit card refunds will be placed on the credit card used in purchasing the item(s).
If you would like to return or exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America.) Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca. You will receive a Return Materials Authorization (RMA) number to be included with your return shipment. Please note that we cannot accept items returned without a RMA number.
Please note that returns or exchanges of merchandise purchased at the Online Store at hockeycanada.ca will only be issued through the Hockey Canada Online Store. Returns or exchanges will not be issued through any physical outlet that sells Hockey Canada merchandise. Alternatively, we are unable to accept any returns or exchanges of merchandise purchased at physical locations that sell Hockey Canada products.
Returns and Exchanges
The Online Store at hockeycanada.ca does not accept returns or exchanges on the following items:
- Any merchandise returned 30 days or more after the date of delivery
- Any product missing the serial number or UPC
- Headwear
- Sale merchandise
- Gift certificates
- Pre-sale merchandise (unless otherwise stipulated)
- Items that have been laundered or altered in any way
Exchanges
If you would like to exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
You will receive a RMA number to include with your item to be exchanged. Please note that exchanges can take three to five business days to process once the item(s) arrive at the warehouse. Once your exchange is processed, you will receive a confirmation e-mail detailing the ship date of your new order.
Returns and Exchanges on Gifts
If you received an item as a gift from the Online Store at hockeycanada.ca and would like to return or exchange it, please contact customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Please note that refunds of gifted merchandise will be issued on the credit card used in purchasing the item(s).
Defective Items and Wrong Items Shipped
Should you receive a defective item, the Online Store at hockeycanada.ca will incur the costs to remedy the issue.
Any defective item(s) may be refunded or exchanged. Please note that all defective items(s) are subject to inspection. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
Should you receive an item that you did not order, the Online Store at hockeycanada.ca will incur the costs to return the item to our warehouse and ship you the appropriate item. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
I recently placed an order. How do I find more information about it?
If you have any questions regarding your order, please contact customer service at 1-877-648-7465 (customers residing within North America) or 001-604-629-3463 (for customers residing outside North America). Alternatively, you can e-mail customer service at customerservice@store.hockeycanada.ca
Is my order subject to tax?
The Online Store at hockeycanada.ca charges a provincial sales tax (PST) of 7% and goods and services tax (GST) of 5% for all orders shipped to British Columbia. All other Canadian provinces are subject to GST, excluding New Brunswick, Newfoundland and Labrador, and Nova Scotia, which are subject to harmonized sales tax (HST) of 15%. Orders shipping to areas outside of Canada are not subject to tax.
Your credit card will be charged by Elastic Path Services Inc, the company that operates the Online Store at hockeycanada.ca. Your credit card statement will say: EP/Hockeycanada.ca.
I only received part of my order. What happened?
The items in your order may arrive in different shipments (at no additional cost to the customer). Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged. Most packages are traceable via the carriers' websites. For more information, please contact the Online Store at hockeycanada.ca’s customer service team at: 1-877-648-7465 (customers residing within North America) or 001-604-629-3463 (customers residing outside of North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
Shipping
What countries does The Online Store at hockeycanada.ca ship to?
We currently ship orders to Canada, the US and various other countries listed below:
Free Shipping on Orders of $100 or More within Canada
Use promo code "FREESHIP" at checkout. Offer only extended on orders being shipped via Canada Post Expedited service within Canada.
What shipping methods do you offer? The following shipping methods are offered at the Online Store at hockeycanada.ca:
| Shipping Methods - CANADA | COST | |
| Standard | Canada Post Expedited, arrives within 3 - 8 business days | $8 CAD |
| Purolator Ground | Usually arrives within 2 to 8 business days | $11 CAD |
| Purolator Express | Usually arrives within 2 to 3 business days | $14 CAD |
| Shipping Methods - UNITED STATES | COST | |
| Purolator Ground | Usually arrives within 4 to 7 business days within the contiguous US. Service not available for Hawaii and Alaska. | $15 USD |
| Purolator Express | Usually arrives within 2 to 3 business days within the contiguous US. | $35 USD |
| Shipping Methods - INTERNATIONAL | COST | |
| Purolator Express | Usually arrives within 4 to 9 business days. | $50 CAD |
| Canada Post | Usually arrives within 4 to 6 weeks. | $25 to $30 CAD |
Payment Options
How can I pay for my order?
The Online Store at hockeycanada.ca accepts the following credit cards: Visa, Mastercard and Amex.
Returns and Exchanges
What is the return policy of the Online Store at hockeycanada.ca?
Please find the return policy here.
Return Policy
or Press Esc Key
Return and Exchange Policy
Our goal is that you are completely satisfied with your purchase at the Online Store at hockeycanada.ca. Should a product not meet your expectations, please read the following policy.
The Online Store at hockeycanada.ca (the “Website”) accepts returns of new, unopened items sold by www.store.hockeycanada.ca. Full refunds or exchanges will be issued on in-stock items only for items returned within 30 days of delivery. Refunds will be issued within 28 days of receipt of a return; however, this may take longer for customers residing outside North America. All credit card refunds will be placed on the credit card used in purchasing the item(s).
If you would like to return or exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America.) Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca. You will receive a Return Materials Authorization (RMA) number to be included with your return shipment. Please note that we cannot accept items returned without a RMA number.
Please note that returns or exchanges of merchandise purchased at the Online Store at hockeycanada.ca will only be issued through the Hockey Canada Online Store. Returns or exchanges will not be issued through any physical outlet that sells Hockey Canada merchandise. Alternatively, we are unable to accept any returns or exchanges of merchandise purchased at physical locations that sell Hockey Canada products.
Returns and Exchanges
The Online Store at hockeycanada.ca does not accept returns or exchanges on the following items:
- Any merchandise returned 30 days or more after the date of delivery
- Any product missing the serial number or UPC
- Headwear
- Sale merchandise
- Gift certificates
- Pre-sale merchandise (unless otherwise stipulated)
- Items that have been laundered or altered in any way
Exchanges
If you would like to exchange an item, please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
You will receive a RMA number to include with your item to be exchanged. Please note that exchanges can take three to five business days to process once the item(s) arrive at the warehouse. Once your exchange is processed, you will receive a confirmation e-mail detailing the ship date of your new order.
Returns and Exchanges on Gifts
If you received an item as a gift from the Online Store at hockeycanada.ca and would like to return or exchange it, please contact customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Please note that refunds of gifted merchandise will be issued on the credit card used in purchasing the item(s).
Defective Items and Wrong Items Shipped
Should you receive a defective item, the Online Store at hockeycanada.ca will incur the costs to remedy the issue.
Any defective item(s) may be refunded or exchanged. Please note that all defective items(s) are subject to inspection. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America) to receive a RMA number. Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
Should you receive an item that you did not order, the Online Store at hockeycanada.ca will incur the costs to return the item to our warehouse and ship you the appropriate item. Please call customer service at: 1-877-648-7465 (customers within North America) or: 001-604-629-3463 (customers outside North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
Please note that returns or exchanges of merchandise purchased at the Online Store at hockeycanada.ca will only be issued through the Hockey Canada Online Store. Returns or exchanges will not be issued through any physical outlet that sells Hockey Canada merchandise. Alternatively, we are unable to accept any returns or exchanges of merchandise purchased at physical locations that sell Hockey Canada products.
For more information, please contact the Online Store at hockeycanada.ca’s customer service team at: 1-877-648-7465 (customers residing within North America) or 001-604-629-3463 (customers residing outside of North America). Alternatively, you may e-mail us at: customerservice@store.hockeycanada.ca.
